FAQ
What materials/ metals are used in your jewelry?
Valerie Madison prioritizes the use of recycled 14k gold whenever feasible.
Additionally, our commitment to ethical practices extends to our diamonds and gemstones, which are both conflict-free and sourced through fair trade. Our diamonds adhere to the Kimberley Process. Rather than engaging in bulk procurement and production, we meticulously choose honest and ethical stones from suppliers on an individual basis.
Jewelry Care & Warranty
How do I take care of my jewelry?
It is a good habit to remove all jewelry before sleeping, exercising, showering, gardening, heavy lifting, swimming, etc. Put your jewelry on after bathing, spraying perfumes, hairsprays, or lotions and cosmetics. Avoid chemical cleaners, abrasive polishing agents, and chlorine. A combination of mild soap, warm water, and a soft toothbrush may be used for cleaning. Refrain from using chemical jewelry cleaners outside of the products we've personally tested and recommend. A detailed jewelry care sheet can be found here.
Do you offer a product warranty?
We do! Our warranty program covers polishing, setting repair, accent stone replacement, chain/clasp repairs, and re-welding. Detailed information on our warranty can be found here.
Please feel welcome to come by our shop for complimentary cleaning and inspection if you would like to have a pair of professional eyes on your piece.
Creation
Made-to-Order vs. In Stock (ready to ship)
Some of our styles are made to order and require up to 4-6 weeks for creation. For quicker turnaround times, you are always welcome to get in touch with us to see if we might have your exact size/style in stock.
In-stock styles will be ready to ship immediately (unless resizing is required).
Shipping & Returns
Reliable Shipping
We work with customers all over the world and we provide fast and secure shipping via FedEx.
Local Pick-Up
Local to Seattle? Pick up your order in person and we can help you confirm the fit is just right.
30-day exchange policy
Information on exchanges can be found here.
Get in touch
Still have questions? Email us at hello@valeriemadison.com or give us a call at (206) 395-6359.
About us
BIPOC-Woman-Owned
Valerie Madison is a Black Latina jewelry designer who brings unique perspectives and understanding to her clients.
Seattle-based
Valerie Madison is a Seattle native herself and draws inspiration from from our unique and beautiful PNW setting.
Inspired by You
We delight in helping you mark your love stories in gold. Whether it's bridal or an everyday treasure, we create jewelry to help you celebrate your unique self-expression.